Child safety standards

Adults only

You must be 18 or older to use Runmance. Everyone gives their date of birth when they sign up, and nobody under 18 can create a profile. If we find or are told that an account belongs to a minor, we remove it.

What is never allowed

• Child sexual abuse material of any kind: images, videos, messages, links, drawings or content made with artificial intelligence.
• Any sexual content that involves a minor, sexualising minors in any way, or asking for such content.
• Grooming: contacting a minor, or someone presented as a minor, to gain their trust for sexual purposes.
• Sexual extortion, or threatening to share intimate images of a minor.
• Using Runmance to arrange, encourage, promote or profit from the abuse, exploitation or trafficking of a child.
• Photos in which a minor is the main subject of a profile.

These rules are part of our terms of use and community guidelines, which every member accepts before creating a profile.

How to report

• In the app: open the profile, chat, activity or club, choose “Report or block”, and pick “Looks under 18” or the reason that fits. You do not need to be matched with someone to report them.
• By email: support@runmance.com. Anyone can write, member or not. This address is monitored for child safety reports.
• To the authorities directly: you can report child sexual abuse material to the hotline in your country, listed at inhope.org, or in the United States to the CyberTipline at report.cybertip.org.
• If a child is in immediate danger, call the emergency number where you are first (112 in the European Union).

What we do

• A person on our team reviews every report. Reports about minors are reviewed first, ahead of every other kind of report, and within 24 hours.
• We remove the content and permanently ban the account. We do not warn first.
• We keep what is needed as evidence, and nothing more, for as long as the law requires.
• We report child sexual abuse material and suspected exploitation to the competent authorities: in Portugal the Polícia Judiciária, and where it applies the National Center for Missing & Exploited Children (NCMEC) and the national authority of the country concerned. We cooperate with their investigations.
• People banned for these reasons are not allowed to come back with a new account.

The law

We comply with the child safety laws that apply to us, including the laws of Portugal and of the European Union on child sexual abuse material and on reporting it, and we answer lawful requests from law enforcement.

Contact for child safety

AUREOVOLUS - UNIPESSOAL LDA has a designated person responsible for child safety, who can speak about how these standards are applied and enforced. Members, regulators, law enforcement and organisations working on child protection can reach them at support@runmance.com.