Safety tips

Runmance does not run criminal background checks or identity checks on its members. Use the same care you would with anyone you have just met.

While you are chatting

• Keep the conversation in the app until you trust the person. Moving to another app early removes your ability to report what happens next.
• Never send money or financial details, whatever the story: an emergency, a ticket to visit you, an investment or a crypto tip. Someone you have not met asking for money is a scam. Report them.
• Keep private details private: your surname, home address, where you work, your daily route and your documents.
• Do not send intimate photos. They can be used to pressure you later. If someone threatens to share images of you, stop replying, report them to us and tell the police.
• Be careful with route maps. A shared workout can show where your runs start and end. Crop it, or hide the start and finish in the app you track with.
• Trust the uneasy feeling. Pressure, anger when you say no, or a story that keeps changing are reasons to stop replying.

Meeting for the first time

• Meet somewhere public and busy: a café, a park at a popular hour, a club or a gym. Not at home, and not on a remote trail.
• Tell a friend who you are meeting, where and when, and when you expect to be back.
• Get there and back on your own. Do not depend on the other person for transport.
• Pick an easy first session. A first run or ride together is not the day for your hardest route. Stay where there are people and phone signal.
• Stay clear-headed, and keep an eye on your drink and your belongings.
• Yes means yes, every time. Anyone can change their mind at any point, and that must be respected.
• Leave if it feels wrong. You do not owe anyone an explanation.

Activities and clubs

• Activities and clubs are organised by members, not by Runmance. Read who is organising and who else is going before you join.
• Choose activities that match your level. Tell the organiser about anything they should know, such as an injury.
• Bring what you need: water, lights, a charged phone, the right kit for the weather.
• If you organise, pick a public meeting point and say clearly what the pace and distance will be.

If something goes wrong

• If you are in danger, call the emergency number where you are (112 in the European Union, 999 in the United Kingdom, 911 in the United States and Canada).
• Report the person in the app. Open their profile, the chat, the activity or the club and choose “Report or block”. A person on our team reviews every report, within 24 hours.
• Block them. It takes effect at once: they will not be able to see you or contact you again.
• You can also write to us at support@runmance.com.

Community guidelines

These rules apply to profiles, photos, messages, activities and clubs. They are part of our terms of use. We do not tolerate objectionable content or abusive behaviour, and breaking these rules can get your content removed and your account banned.

Be who you are

• You must be 18 or older. Use your real first name, your real age and recent photos of yourself.
• One person, one account. No fake profiles, no pretending to be someone else, no accounts for a business.

Be decent to people

• No harassment, threats, insults, stalking or shaming. If someone says no or stops replying, leave it there.
• No hate: nothing that attacks people for their race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, age or body.
• Do not share other people’s private information, photos or messages without their permission.

Keep it clean and legal

• No nudity, pornography or sexually explicit photos or messages. Sportswear and swimwear worn for sport are fine.
• No violence, gore, self-harm or weapons used to threaten.
• Nothing sexual involving anyone under 18, ever. See our child safety standards.
• No illegal goods or services, and nothing that promotes or plans something illegal.

No selling, no scams

• Do not ask members for money, gifts or financial details.
• No advertising, selling, fundraising, recruiting, paid companionship or sexual services.
• No spam, bots, mass messages or links meant to take people off the app.

What we do about it

• You can report or block anyone, from anywhere in the app, without being matched with them.
• A person reviews every report within 24 hours. We remove content that breaks the rules and suspend or permanently ban the account behind it.
• If you think we made a mistake with your content or your account, write to support@runmance.com and we will look again.