Privacy policy

Who is responsible

Runmance is run by AUREOVOLUS - UNIPESSOAL LDA. We are the data controller under the EU General Data Protection Regulation (GDPR).

• Company: AUREOVOLUS - UNIPESSOAL LDA, Sociedade Unipessoal por Quotas (a Portuguese private limited company)
• Registered office: Av. Brasilia 21, 3 Dto, 2780-209 Oeiras, Portugal
• Company and tax number (NIPC): 519414772 (VAT PT519414772)
• Email: support@runmance.com

For anything about your data, write to support@runmance.com.

The short version

• We collect what you put on your profile, what you do in the app, and your approximate location if you allow it.
• We use it to run the app and keep it safe. We do not sell your data, we do not show third-party advertising and we do not track you across other apps or websites.
• You can see, change or delete your data in the app at any time.

What we collect

What you give us

• How you sign in: an identifier from Apple or Google, and your email address if the sign-in method shares it. Where sign-in by phone is offered, your phone number.
• Your profile: first name, date of birth, gender, height, photos, the sports you do, your level and how often you train, when you are usually free, short answers, a bio, and optionally your job, company, education, home town and pronouns.
• Who you want to meet: age range, distance, genders and sports, and for Pro members the extra filters they set.
• What you do in the app: likes, comments, roses, matches, messages and reactions, people you skip, activities you create or join and what you write in them, clubs, workout images or links you share, and any reports or blocks.
• What you send us: emails and anything you attach to them.

Sensitive information

Some information is given special protection by law. Because Runmance is a dating app, the genders you choose to meet can say something about your sexual orientation. You may also choose to add details such as sexuality, religion, ethnicity, political views, whether you drink or smoke, or whether you want children.

• All of these details are optional, and the app says so where you enter them.
• We use them only to show them on your profile if you set them visible, and to show you people who fit what you are looking for. We never use them for advertising.
• By adding them you give your explicit consent to this. You can hide or remove any of them at any time in the app, which withdraws your consent for the future.

What the app collects

• Location: with your permission, your position while you use the app, or instead the city you pick. We store it to work out distances. Other people see only your city and an approximate distance, never where you are.
• Photos: only the photos you choose from your library. The app does not use the camera or the microphone.
• Device: the type of phone, your language, and a notification token so we can send push notifications if you allow them.
• Purchases: which plan or rose pack you bought and when. Payments are handled by Apple or Google. We never see your card number.
• Technical logs: the internet address (IP) your phone connects from, the time, and which parts of the service were called, including errors. We use these to keep the service running and secure.
• Links you share: if you share a link to a workout, our server reads the public preview of that page (its title and picture). We do not connect to your account on any other service.

We do not use advertising identifiers, analytics or tracking tools from other companies in the app.

Why we use it, and on what legal basis

• To run the service (our contract with you): create your account, show your profile to others and theirs to you, deliver likes and messages, run activities and clubs, and give you what you paid for.
• To keep people safe (our legitimate interest, and in some cases a legal duty): check that members are adults, review photos and reports, stop spam, fake accounts and abuse, ban people who break the rules and keep them from returning.
• With your consent: your location, push notifications, and the sensitive information described above. You can withdraw consent in the app or in your phone’s settings at any time.
• To meet legal obligations, such as keeping accounting records of purchases, answering lawful requests from authorities and reporting child sexual abuse material.

We do not make decisions about you by automated means alone that have a legal or similarly significant effect. The order in which profiles are shown depends on distance, how recently people were active, the preferences both people set and, for Sport mode, the sports and level you share. Pro members are shown earlier.

Who can see what

• Other members see your profile: first name, age, photos, sports, answers, the details you chose to show, your city and how far away you are. They never see your surname, email address, phone number, date of birth or exact location.
• People you match with also see the messages you send them.
• People who join an activity see its exact meeting point and its chat. Others see only the general area. Members of a club see the other members.
• Your profile is not visible on the public internet or to search engines.

Moderation and your messages

A person on our team reviews photos and profiles that are reported, and we may also check photos automatically for content that is not allowed. Messages are private. We read a conversation only when it has been reported or when we need to investigate a safety concern, and each time this happens it is recorded in an access log.

Companies that process data for us

We share data only with the companies we need in order to run the service, under contracts that require them to protect it:

• Microsoft (Azure) hosts the app’s servers, database, photos and technical logs in the European Union (Netherlands).
• Apple and Google provide sign-in, in-app purchases and the delivery of push notifications (Apple Push Notification service and Firebase Cloud Messaging).
• RevenueCat tells us which subscription or pack you bought. It receives your account identifier and purchase details, not your profile.
• Our email provider handles the messages you send to our support address.

We may also disclose data to the police, courts or other authorities when the law requires it or when it is needed to protect someone from serious harm, and to a buyer if the company or the service is sold, in which case this policy continues to apply.

Some of these companies are based outside the European Economic Area, mainly in the United States. Where data leaves it, the transfer is covered by an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or by the Commission’s standard contractual clauses.

How long we keep it

• We keep your account data for as long as you have an account.
• When you delete your account, your profile, photos, answers, sports, preferences, likes, the activities you organised and your sign-in details are removed straight away. Your matches are closed, and the messages and activity comments you wrote are replaced with “[deleted]”. An empty account record with no personal details remains so that the records below stay consistent.
• Records needed for safety, such as reports, blocks and bans, are kept for up to two years so that people removed for abuse cannot simply return.
• Purchase records are kept for ten years, as Portuguese accounting and tax law requires.
• Technical logs are kept for up to 90 days.
• Backups are overwritten within 35 days.

Your rights

You can, at any time:

• see and correct your information in the app;
• delete your account in the app (Settings, Account, Delete account), or ask us to do it: see how to delete your account;
• ask for a copy of your data in a format you can take elsewhere;
• ask us to restrict a use of your data, or object to a use that is based on our legitimate interest;
• withdraw a consent you gave, which does not affect what was done before;
• complain to a data protection authority, in the country where you live or in Portugal, where it is the Comissão Nacional de Proteção de Dados (cnpd.pt).

Write to support@runmance.com and we will answer within one month. We may ask you to confirm that the account is yours. These rights apply to every member, wherever you live. We do not sell personal information or share it for advertising, so there is nothing to opt out of.

Security

Data travels between the app and our servers over an encrypted connection, the database and photos are stored in the European Union, and access by our staff is limited, protected by a password and recorded. No system is perfectly secure; if a breach puts your rights at risk, we will tell you and the authority as the law requires.

Age

Runmance is only for people aged 18 or over. We do not knowingly collect data from anyone younger, and we remove accounts that belong to minors. See our child safety standards.

This website

This website does not use advertising or tracking cookies and does not load content from other companies. The only cookie it sets is a sign-in cookie for our own staff. Like any website, our server records technical logs as described above.

Changes

If we change this policy in a way that matters, we will tell you in the app before the change takes effect. The date at the top shows the latest version.