Support

Contact

One address for everything: support@runmance.com. Help with the app or your account, safety concerns and urgent reports, and requests about your personal data all go there. Put the word Safety in the subject for anything urgent and we read it first.

It helps if you write from the email address of your account and say which phone you use.

If you are in danger, call the emergency number where you are first (112 in the European Union). To report a member, use “Report or block” in the app: a person reviews every report within 24 hours.

Common questions

I cannot like anyone

There are two limits. Free accounts can send ten likes a day, and the count resets every day. Separately, when ten conversations are waiting for your reply, you need to answer or hide one before you can like again.

How do I cancel Pro?

In your phone’s subscription settings: on iPhone, Settings, your name, Subscriptions; on Android, Google Play, your profile picture, Payments and subscriptions. Deleting the app does not cancel it.

I bought something and it is not there

Choose “Restore my purchases” in the app. If that does not help, send us the receipt email from Apple or Google.

How do I report someone?

Open their profile, the chat, the activity or the club and choose “Report or block”. See the safety tips.

How do I delete my account?

Settings, Account, Delete account. Details are on the delete your account page.

My photo was removed

Photos must show you, be suitable for everyone, and one must show you doing your sport. If you think we removed one by mistake, write to us and we will look again.

Who runs Runmance

• Company: AUREOVOLUS - UNIPESSOAL LDA, Sociedade Unipessoal por Quotas (a Portuguese private limited company)
• Registered office: Av. Brasilia 21, 3 Dto, 2780-209 Oeiras, Portugal
• Company and tax number (NIPC): 519414772 (VAT PT519414772)
• Email: support@runmance.com

Consumers in Portugal can also use the electronic complaints book, the Livro de Reclamações.