Delete your account

In the app

1. Open Runmance and go to the Profile tab.
2. Open Settings, then Account.
3. Choose “Delete account” and confirm.

If you only want a break, use “Pause my profile” in Settings instead. A paused profile is hidden and your matches are kept.

If you cannot open the app

Write to support@runmance.com with the subject “Delete my account”, from the email address linked to the Apple or Google account you signed in with. We will confirm it is you and delete the account within 30 days. You do not need to install the app to ask.

What is deleted

• Your profile: name, date of birth, gender, photos, answers, bio, sports, details, preferences and location.
• Your shared workouts, your likes and the people you skipped.
• The activities you organised, your sign-ups to other activities and your club memberships. A club you started passes to another member, or is removed if you were the only one.
• Your sign-in details: email, phone number and the link to your Apple or Google account, and your notification token.
• Your matches are closed, and the messages and activity comments you wrote are replaced with “[deleted]” for other people.

What is kept, and for how long

• Reports, blocks and bans connected to the account: up to two years, so that people removed for abuse cannot return.
• Purchase records: ten years, as accounting and tax law requires.
• Technical logs: up to 90 days.
• Backups: overwritten within 35 days.

Deleting some of your data without deleting the account

You can remove photos, answers, optional details and shared workouts at any time in the app, from your profile. To ask for anything else to be removed, write to support@runmance.com.

Subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it there first, in your subscription settings, or you will keep being charged.

More detail is in the privacy policy.