Terms of use

1. Who we are

Runmance is a dating app for active people, with a Sport mode for finding training partners, group activities and clubs. It is provided by:

• Company: AUREOVOLUS - UNIPESSOAL LDA, Sociedade Unipessoal por Quotas (a Portuguese private limited company)
• Registered office: Av. Brasilia 21, 3 Dto, 2780-209 Oeiras, Portugal
• Company and tax number (NIPC): 519414772 (VAT PT519414772)
• Email: support@runmance.com

In these terms “we” and “us” mean this company, and “the app” or “the service” means the Runmance mobile app and this website.

2. Who can use Runmance

• You must be at least 18 years old. Runmance is for adults only. We ask for your date of birth and we remove accounts that belong to anyone younger.
• You must be legally able to enter into this agreement and allowed to use the service under the law of the country you live in.
• You have never been convicted of a violent or sexual offence, and you are not required to register as a sex offender anywhere.
• You may have one account, and it must be yours. You may not use it for a business, sell it or let someone else use it.
• You may not use Runmance if we have banned you before.

3. Your account and profile

• Use your real first name, your real age and recent photos that show you as you are now.
• At least one photo must show you doing one of your sports.
• Keep your sign-in secure. You are responsible for what happens in your account.
• You are responsible for what you post and send. Do not post anything you do not have the right to share.

4. Community rules

We do not tolerate objectionable content or abusive behaviour. You agree to follow our community guidelines. In particular, you agree not to:

• harass, threaten, insult, shame or stalk anyone, or keep contacting someone who has asked you to stop;
• post or send nudity, pornography or sexually explicit content, or content that promotes violence, self-harm, hatred or discrimination;
• involve anyone under 18 in any way, or post, send or ask for sexual content about minors. See our child safety standards. We report this to the authorities;
• pretend to be someone else, or misstate your age, identity or intentions;
• ask other members for money, sell or advertise anything, offer or ask for paid companionship or sexual services, or send spam;
• share someone else’s private information, photos or messages without their permission;
• post anything illegal, or use the service to plan or promote something illegal;
• use bots, scrapers or other automated tools, copy other members’ content, or try to break or get around the app’s limits and security.

5. Reports and moderation

• Report and block. You can report or block anyone from their profile, a chat, an activity or a club. Blocking is immediate: the person can no longer see you or contact you.
• What we do with a report. A person on our team reviews reports of objectionable content and abusive behaviour within 24 hours. To do this we may look at the profile and read the conversation, activity or club that was reported.
• What can happen. We remove content that breaks these terms and we suspend or permanently ban the account that posted it, with or without warning, depending on how serious it is. Bans for sexual content involving minors, threats, violence and scams are permanent.
• Our own checks. We may also review photos and other public content on our own initiative, including with automated tools, to find content that is not allowed.
• If we act on your account. The app tells you when your account is suspended or banned, and you can ask us for the reasons. If you think we got it wrong, write to support@runmance.com within six months and a person will look at it again.
• Illegal content. Anyone, member or not, can tell us about content they believe is illegal by writing to support@runmance.com with a description and where it is in the app.

6. Your content

Your photos and text remain yours. You give us a non-exclusive, worldwide, royalty-free permission to store, copy, resize and display them inside Runmance so that the service can work. This permission ends when you remove the content or delete your account, except for copies in backups, which are overwritten within 35 days, and anything we must keep to deal with a report. We do not use your photos in advertising without asking you first.

7. Activities, clubs and sport

• Activities and clubs are organised by members, not by us. We do not supervise, check or insure them. Organisers are responsible for what they organise.
• Sport carries a risk of injury. You take part at your own risk and within your own limits, and you are responsible for your own health, fitness, equipment and insurance. If you are unsure whether an activity is safe for you, ask a doctor first.
• Read our safety tips before you meet someone or join a group.

8. Paid plans and roses

What is free and what is paid

• Runmance is free to download and use, including sending likes (with a daily limit), chatting with your matches, and joining activities and clubs.
• Pro is an optional subscription. It removes the daily like limit, shows your profile earlier to others, adds extra filters for your dating preferences and gives you more free roses each week. You can buy it for one week, one month or six months.
• Roses put your like at the top of the other person’s list. Every member gets a small number of free roses each week; free roses that are not used do not carry over to the next week. You can also buy packs of roses as one-time purchases.

Payment and renewal

• Purchases are made through the App Store or Google Play and charged to your Apple or Google account when you confirm the purchase. The price, in your currency and including taxes, is shown before you buy.
• A subscription renews automatically for the same period and at the same price unless you cancel at least 24 hours before the current period ends. Your account is charged for the renewal within 24 hours before the end of the current period.
• How to cancel: on iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile picture, then Payments and subscriptions. Deleting the app or your Runmance account does not cancel a subscription.
• When you cancel, Pro stays active until the end of the period you already paid for.
• If we change the price of a subscription, you will be told in advance through the App Store or Google Play and can cancel before the new price applies.

Refunds and your right to withdraw

• Refunds are handled by Apple or Google under their rules. Ask Apple at reportaproblem.apple.com or Google through your Google Play order history.
• If you live in the European Union, the European Economic Area, the United Kingdom or Switzerland, you can withdraw from a subscription within 14 days of buying it without giving a reason. To do so, ask Apple or Google for a refund as described above, or write to us and we will help.
• Roses are delivered to your account as soon as you buy them. By buying them you ask for immediate delivery and accept that you lose the right to withdraw once they have been delivered.
• Nothing in these terms limits the rights you have under consumer law, including the legal guarantee that digital services conform to the contract.

Roses and your balance

Roses have no cash value, cannot be exchanged for money or transferred to another member, and are lost if you delete your account or if it is banned for breaking these terms.

9. Meeting people

We do not run criminal background checks or identity checks on members, and we cannot verify what members say about themselves. You are responsible for your own safety when you talk to or meet someone, online or in person. We are not a party to anything you arrange with another member. Please follow our safety tips, and never send money to someone you met here.

10. Ending your account

• You can delete your account at any time in the app (Settings, Account, Delete account). See how to delete your account.
• We may suspend or end an account that breaks these terms or the law, or that puts other members at risk.
• If we stop offering Runmance altogether, we will tell you at least 30 days in advance where we can, and you will be refunded for any period you paid for and could not use.

11. Our responsibility

We work to keep Runmance available and safe, but we cannot promise that it will always work without interruption or errors, or that you will meet someone. We are not responsible for what other members say or do, on or off the app. To the extent the law allows, we are not liable for indirect losses, and our total liability to you is limited to the amount you paid us in the twelve months before the claim, or 100 euros if that is higher.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud or for wilful misconduct, or your rights as a consumer.

12. Changes to the service and to these terms

We may change the app and these terms, for example when we add a feature or when the law changes. If a change to the terms matters, we will tell you in the app at least 30 days before it applies. If you do not agree, you can delete your account before that date. The date at the top shows the latest version.

13. Law and disputes

• These terms are governed by Portuguese law. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in, and you may bring a claim in the courts of that country.
• Complaints. Write to us first at support@runmance.com; we answer within 15 working days. Consumers can also use the Portuguese electronic complaints book, the Livro de Reclamações.
• Alternative dispute resolution. If a dispute is not settled, consumers may turn to a consumer arbitration centre, such as the Centro de Arbitragem de Conflitos de Consumo de Lisboa (centroarbitragemlisboa.pt) or the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt). The full list is at consumidor.gov.pt.

14. If you got the app from the App Store or Google Play

These terms are between you and us only, not with Apple or Google. If you downloaded the app from Apple’s App Store, you also agree that:

• We, not Apple, are solely responsible for the app and its content, and for providing any maintenance and support for it.
• You may use the app only on Apple devices that you own or control, as allowed by the usage rules in the Apple Media Services Terms and Conditions.
• If the app fails to conform to any warranty that applies, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for dealing with any claims about the app, including product liability claims, claims that the app does not meet a legal or regulatory requirement, claims under consumer protection or privacy law, and claims that the app infringes someone’s intellectual property rights.
• You are not located in a country that is subject to a United States Government embargo or that the United States Government has designated as a “terrorist supporting” country, and you are not on any United States Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when you use the app, such as your mobile data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

15. Contact

For anything about these terms, and as our single point of contact for members and for authorities under the EU Digital Services Act, write to support@runmance.com in English or Portuguese.

• Company: AUREOVOLUS - UNIPESSOAL LDA, Sociedade Unipessoal por Quotas (a Portuguese private limited company)
• Registered office: Av. Brasilia 21, 3 Dto, 2780-209 Oeiras, Portugal
• Company and tax number (NIPC): 519414772 (VAT PT519414772)
• Email: support@runmance.com